Order Processing

All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders or unexpected delays, processing times may be extended. If there is a significant delay in the shipment of your order, we will notify you using the contact information provided at checkout.

Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on your shipping address and the selected shipping method.

Estimated delivery times are provided for reference only and may vary depending on the destination, customs procedures, carrier operations, weather conditions, or other circumstances beyond our control.

Estimated delivery times begin after your order has been processed and shipped.

Shipment Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing tracking information, if available from the shipping carrier.

Please allow up to 48 hours for tracking information to become active after your order has been dispatched.

International Shipping

We currently ship to multiple countries. International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs clearance procedures may cause additional delays that are beyond our control.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, delivery dates cannot be guaranteed.

Muvento is not responsible for delays caused by shipping carriers, customs authorities, severe weather, natural disasters, labor disputes, or any other circumstances outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Lost or Damaged Packages

If your package is lost, damaged, or arrives in unsatisfactory condition, please contact us as soon as possible at proyectoai10@gmail.com.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution. Claims may be subject to the carrier's policies and investigation procedures.

Undeliverable Packages

Packages returned to us as undeliverable may be reshipped once the customer provides a valid shipping address. Additional shipping charges may apply.

If a refund is requested instead of reshipment, the original shipping charges (if applicable) may not be refundable.

Contact

If you have any questions regarding this Shipping Policy, please contact us at:

Email: proyectoai10@gmail.com